The first time I met Jon Friedman, corporate vice president of design and research at Microsoft, was in 2019 when he was spearheading a new open approach to design at Microsoft to make its hardware and software look like it came from one company. That’s a largely successful work in progress, so these days Friedman has, like a lot of Microsoft employees, been focused on AI.
I spoke to Friedman last week, ahead of the redesigned Microsoft 365 Copilot app announcement, to get a better…
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