Lyft announced a new partnership with Anthropic to use the Claude AI assistant to handle customer service requests.
Claude is already being put to use handling service inquiries from drivers, reducing the average resolution time for a request by 87 percent, the company said.
In an example provided by Lyft, a driver asks the chatbot for the requirements for driving for Lyft in their area, to which the chatbot responds with a list of five requirements.
How well the new AI-powered service requests…
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